Return & Exchange Policy – DenimFly

Customer Satisfaction

At DenimFly, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return or exchange according to the terms and conditions below.

Return & Exchange Time Frame

Customers must request a return or exchange within 3 days of receiving the product.

Eligibility for Return or Exchange

A product will be eligible for return or exchange only if:

  • The item is unused and unwashed

  • All original tags, labels, and packaging are intact

  • The product is free from stains, damage, odors, or alterations

  • The item is returned in the same condition in which it was delivered

Exchange Policy

We offer exchange support for size-related or color-related issues, subject to stock availability.

  • Exchanges are available for a different size or color if the requested item is in stock

  • Additional delivery or exchange charges may apply and will be borne by the customer

  • Exchange requests must be approved before shipping the item back

Refund Policy

Refunds are applicable only in the following situations:

  • The wrong product was delivered

  • The product received is defective or damaged

Please note:

  • If a customer orders the wrong size, color, or product, an exchange may be provided instead of a refund

  • Approved refunds will be processed within 3–7 working days

Return Shipping

  • Customers are responsible for return shipping costs unless the issue is due to our mistake

  • If DenimFly delivers an incorrect or defective product, we will bear the return shipping cost

Non-Returnable Items

The following items are not eligible for return or exchange:

  • Sale or discounted products

  • Used, washed, or damaged items

  • Products without original tags or packaging

  • Any personal-use items where return is restricted for hygiene reasons

Contact Information

For return or exchange requests, please contact us:

DenimFly

Email: info@denimfly.com
Phone: +880 1974-542865

Important Note

Every product is carefully inspected before shipment. However, if you experience any issue with your order, please contact us within the return period. Our team will be happy to assist you and provide the best possible solution.

Thank you for shopping with DenimFly.